We accept:
Bank Transfer
PayID® is a registered trademark of NPP Australia Limited.
PayID® is a registered trademark of NPP Australia Limited.
Last updated: 11 July 2026
Orders are processed once payment is confirmed. Because we accept bank transfer and PayID, confirmation times vary — bank transfers can take 1–2 business days depending on your bank, PayID is typically instant. Your bank may hold the first payment to a new payee for up to 24 hours — this is normal and outside our control. Your order status is visible in your account at all times.
Orders are dispatched within 2 business days of payment confirmation. Delivery within Australia typically takes 5–7 business days depending on location. This is a guide only — once your order is dispatched, delivery time is determined by the shipping carrier and can vary due to factors outside our control (location, carrier delays, public holidays, etc.). International shipping timeframes vary by destination. Shipping costs, if any, are shown at checkout before you confirm your order.
You may cancel an order at no cost any time before payment has been sent. Once payment is confirmed and the order has entered processing, cancellations are handled on a case-by-case basis — contact us as soon as possible if you need to cancel.
Due to the nature of our products, we are unable to accept returns once an order has been dispatched, for reasons of product integrity and safe handling. Refunds are available in the following circumstances:
To request a refund under these circumstances, contact us within 7 days of delivery (or expected delivery, for lost orders) at hello@acionaco.com with your order number and details of the issue. Approved refunds are issued using the same payment method used for the original order.
Nothing in this policy limits any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
Questions about an order, shipment, or refund can be sent to hello@acionaco.com.
PayID® is a registered trademark of NPP Australia Limited.