Privacy Policy

1. What this policy covers

This policy explains how Aciona ("we", "us", "our") collects, uses, and protects personal information when you use this website, create an account, or place an order. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information we collect

• Account information: name, email address, and password (stored securely, never in plain text) when you sign up.
• Order information: products purchased, order value, and payment method selected.
• Shipping information: phone number and delivery address, if you choose to save it to your account.
• Usage information: basic, non-identifying interaction data (such as page views and cart activity) used to understand how the site is used.

3. How we use it

We use personal information to: process and fulfil orders; communicate with you about your account or orders; maintain the security of your account; and improve the site based on aggregate usage patterns. We do not sell personal information to third parties.

4. Where your data is stored

Account, order, and cart data is stored with Supabase, a database and authentication provider, in a data centre located in Southeast Asia (Singapore). Supabase acts as our data processor and maintains its own security and compliance standards. This website itself is hosted on GitHub Pages.

5. Payment information

We do not directly collect or store card numbers or full payment credentials on this site. Depending on the payment method you choose at checkout (crypto, bank transfer, or Wise), payment is completed directly between you and that payment provider, according to their own privacy and security practices.

6. Cookies and local storage

This site uses minimal local browser storage to keep you logged in and to support core functionality such as your cart. We do not use third-party advertising or tracking cookies.

7. Data retention

We retain account and order information for as long as your account is active, or as needed to comply with legal, tax, and accounting obligations. You can request deletion of your account and associated personal information at any time (see below).

8. Your rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at hello@aciona.example. We will respond within a reasonable timeframe.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

10. Contact

For any privacy-related questions or requests, contact hello@aciona.example.