Last updated: [DATE]
Orders are processed once payment is confirmed. Because we accept crypto, bank transfer, and Wise, confirmation times vary — crypto typically confirms within the hour, bank transfers and Wise can take 1–2 business days depending on your bank. Your order status is visible in your account at all times.
Orders are dispatched within [X] business days of payment confirmation. Delivery within Australia typically takes [X–X] business days depending on location. International shipping timeframes vary by destination. Shipping costs, if any, are shown at checkout before you confirm your order.
You may cancel an order at no cost any time before payment has been sent. Once payment is confirmed and the order has entered processing, cancellations are handled on a case-by-case basis — contact us as soon as possible if you need to cancel.
Due to the nature of our products, we are unable to accept returns once an order has been dispatched, for reasons of product integrity and safe handling. Refunds are available in the following circumstances:
To request a refund under these circumstances, contact us within 7 days of delivery (or expected delivery, for lost orders) at hello@aciona.example with your order number and details of the issue. Approved refunds are issued using the same payment method used for the original order.
Nothing in this policy limits any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
Questions about an order, shipment, or refund can be sent to hello@aciona.example.